Comparison
Tidio is a mature customer-support suite. Archet resolves shopper issues and supports selected Shopify order operations under merchant-configured controls.
Free plan on the web, or a 14-day trial when you install Archet through Shopify.
Answers vs supported actions
Archet currently supports order cancellation without automatically refunding, shipping-address changes, fulfillment and governed merchant-initiated refunds. Returns and inventory writes are not shipped. On Pro and above, the approval and audit controls are included. By default, Archet drafts supported order actions for one-click approval; merchants may explicitly enable auto-approval for cancellations, fulfillment and capped refunds with no fraud signal; every request and outcome is recorded.
Selected operations for your team
Setup normally provisions Support and Operations agents. Connect Slack to ask the Operations agent about orders, revenue, inventory and fulfillment. Slack requires its own connection and agent binding.
| Feature | Archet | Tidio |
|---|---|---|
| Order actions | On Pro and above, approval and audit controls are included. By default, Archet drafts supported order actions and merchant-initiated refunds for one-click approval; merchants may explicitly enable auto-approval for cancellations, fulfillment and capped refunds with no fraud signal; every request and outcome is recorded. | As of July 2026, we found no documented Tidio workflow for merchant-approved Shopify writes. Tidio does document human-agent order management in its inbox. |
| Merchant operations | Connect Slack to ask the Operations agent about orders, revenue, inventory and fulfillment. | Tidio’s official Shopify materials focus on customer service and do not document a merchant-side operations agent as of July 2026. |
| Governance | On Pro and above, approval workflows, an audit log and risk-gated connector writes are included. | Standard support controls; we found no merchant-approval workflow for Shopify writes in Tidio’s official order-management documentation as of July 2026. |
| Order lookup | Signed-in Shopify Customer Account lookup — the shopper does not re-enter email, order ID or postal code. | Lyro always asks for email and order ID, and may also request a ZIP code or phone number for verification. Tidio order-status details. |
| Shopper commerce | Signed-in order status, storefront product tools, and agent cart actions synced to the live cart. | Real-time catalog sync, cart-aware recommendations and add-to-cart — a mature shopper experience documented in Tidio’s Shopify product-recommendation guide. |
| Pricing model | Published base-plan price with model-weighted units; a usage-dependent cost overage can apply above the plan ceiling. | Separate quotas for human, AI (Lyro) and Flows usage. Modules can be purchased separately; see current Tidio pricing. |
| On a busy month | The widget keeps answering; overage is based on model cost after the plan fair-use ceiling. | Tidio warns at 80% and auto-upgrades eligible monthly standard plans at 95% by default. Disable auto-upgrade and Lyro stops when it reaches the Lyro conversation cap. |
| Customization | Plain-English Builder chat sets goals, journeys, tools, connectors, guardrails and evaluations. | Visual Flows plus Lyro tasks and Shopify actions. |
| Model choice | Starter and above can choose Haiku or Sonnet; Business and Enterprise add Opus and any OpenAI models admitted for that organization. | Tidio markets Lyro as its AI agent; we found no documented per-agent model selection in its public plan controls as of July 2026. |
| Channels | Web widget + Slack + WhatsApp — Slack is the merchant operations surface. | Web widget, email, Messenger, Instagram and WhatsApp — broader customer channels, as listed in Tidio’s Shopify overview. |
| Maturity | New on the Shopify App Store — differentiated architecture, still earning its reviews. | Established product with roughly 1,230 reviews at 4.8 stars as of July 2026. Shopify App Store listing. |
Tidio details reflect its official Shopify App Store listing, pricing and linked help-center pages as reviewed in July 2026. Archet is not affiliated with or endorsed by Tidio. Pricing/features may change; verify current terms. Tidio is a trademark of its respective owner; comparisons are our own.
Cost estimator
See the published Archet base plan whose model-weighted guideline covers your volume — Enterprise pricing and usage-dependent overage aren’t estimated. Tidio publishes Lyro at $39 for 200 conversations on Shopify; higher-volume prices are not publicly itemized.
Use the slider or arrow keys to adjust volume. 2,000 conversations on Haiku use 2,000 model-weighted units.
Archet — Pro
$199.00/mo
Covers up to 2,500 model-weighted units with a $40.00 monthly model-cost ceiling; metered overage is usage-dependent and applies only when model cost exceeds the ceiling.
Tidio — Lyro AI
$39/mo
Lyro AI — $39/mo for up to 200 conversations (Shopify App Store listing). Higher quotas are available, but their prices aren’t publicly itemized; over 1,000 is contact-sales. Customer Service and Flows are separate modules; the first 50 Lyro conversations are a one-time lifetime allowance.
This shows the published Archet base plan whose model-weighted guideline covers your volume — Enterprise pricing and usage-dependent overage aren’t estimated. Shopify lists Lyro at $39 for up to 200 conversations; higher-volume prices aren’t publicly itemized, and over 1,000 requires sales.
Model-weighted units determine the plan allowance shown; paid usage continues past that guideline, and metered overage begins only when model cost exceeds the plan ceiling. Pricing and features may change; verify current terms. Sources: Shopify App Store listing and Tidio pricing.
One public pricing discussion
Exact excerpts documented from an r/shopify thread. The third excerpt is competitor commentary, not a neutral merchant testimonial.
“100 flow credits were used up in 3 and a half minutes!”
— u/FootballDue3672, merchant commenter, source thread
“good but I wish it was a bit more programmable”
— u/alloverated, merchant commenter, describing the AI bot, source thread
“punishes merchants for having a busy month”
— u/blasian_jedi, a Zaapi competitor employee, source thread
Setup normally provisions Support and Operations agents. Connect Slack to ask the Operations agent about orders, revenue, inventory and fulfillment.