Pricing model
Flat plan + 2× cost overage above a fair-use ceiling. Real-time visibility, in-product 50/80/100% notifications.
Per-message AI pricing. Per-ticket inbox; usage charged separately.
AI behavior
Autonomous reasoning loop — agent picks the tool, reads the doc, takes the action. Handles novel questions, not pre-defined paths.
Order-aware chat with FAQ-style replies.
Order-aware AI
Native Shopify Storefront + Customer Account MCP. Real orders, tracking, customer profile.
Native Shopify integration; AI reads order status and tracking.
Knowledge ingestion
Full-document context — Claude reads each help-center page cover-to-cover (200K window). No chunked RAG.
Standard RAG-style retrieval over help articles.
Channels
Web widget + Slack + WhatsApp + email from the same agent config.
Web widget + inbox-style channels.
Customization
Plain-English Builder chat refines goals, journeys, guardrails, model tier — no code, agent-of-agents loop.
Inbox templates and macros.
Multi-agent setup
Two agents per Shopify install — shopper-facing Support and team-facing Operations — provisioned automatically.
Single inbox / chat surface.
MCP / tool ecosystem
Open MCP protocol — connect Stripe, Slack, internal tools the agent can call. Bring-your-own integrations.
Closed integration set.